Privacy policy
Who we are
This Privacy Policy explains how Mornair collects, uses and protects your personal information when you visit our website or buy from us.
Mornair is operated by AJ-Sales, a company registered in the Netherlands (Chamber of Commerce/KvK number 88675076), located at Volmerlaan 5, 2288 GC Rijswijk, Netherlands. We are the "controller" of your personal information. Because we are based in the European Union, we process your information in line with the EU General Data Protection Regulation (GDPR), wherever you live.
If you have questions about this policy or your information, contact us at help@mornair.com.
Effective date: November 12, 2026
Information we collect
Information you give us. Contact and order details: name, billing and shipping address, email address, phone number. Payment details: processed directly by our payment providers; we do not store your full card number. Account details: if you create an account, your login details and order history. Communications: messages you send us, for example about refunds or questions. Marketing preferences: whether you signed up for our newsletter.
Information we collect automatically. Device and usage data: IP address, browser type, device type, pages viewed, and how you use our site. Cookies and similar technologies: see Cookies and tracking below.
Information from third parties. Payment providers may confirm whether a payment succeeded or was flagged for fraud. Shipping carriers may share delivery status.
How we use your information
We only use your information when we have a legal basis to do so under the GDPR.
- Processing and delivering your order, payments and refunds: performance of our contract with you.
- Customer service and answering your questions: performance of contract; our legitimate interest in helping you.
- Sending order and shipping updates: performance of contract.
- Keeping invoices and tax records: legal obligation (Dutch tax law).
- Preventing fraud and securing our website: our legitimate interest.
- Improving our website and products (analytics): your consent (analytics cookies).
- Sending newsletters and promotions: your consent; you can unsubscribe at any time.
- Showing personalized ads on other platforms: your consent (marketing cookies).
Where we rely on your consent, you can withdraw it at any time. This does not affect processing that took place before you withdrew it.
Who we share your information with
We do not sell your personal information. We share it only with service providers that help us run our store, and only as far as they need it:
- E-commerce platform: Shopify, which hosts our store and processes orders.
- Payment providers: Shopify Payments and PayPal.
- Shipping carriers and fulfillment partners, to deliver your order.
- Email and marketing tools, only if you subscribed.
- Analytics and advertising partners (such as Meta and Google), only if you accepted those cookies.
- Professional advisers and authorities: our accountant, lawyers, or government authorities when the law requires it.
Our service providers may only use your information on our instructions. If our business is sold or merged, your information may be transferred to the new owner under the same protections.
International transfers, retention and security
International transfers. Some of our service providers are based outside the European Economic Area, for example in the United States. When we transfer your information there, we use legal safeguards such as the EU-U.S. Data Privacy Framework or the European Commission's Standard Contractual Clauses.
How long we keep your information. Order and invoice records: 7 years, as required by Dutch tax law. Customer account details: until you delete your account. Customer service messages: up to 2 years after your last contact. Newsletter data: until you unsubscribe. Cookie data: see the retention period shown in our cookie banner.
Security. We use appropriate technical and organizational measures to protect your information, such as encrypted (HTTPS) connections and restricted access. No method of transmission over the internet is 100% secure, but we work to protect your information and will notify you and the authorities of a data breach where the law requires it.
Cookies and tracking
We use cookies and similar technologies on our website. Necessary cookies make the store work, for example your shopping cart and checkout; these are always on. Analytics cookies help us understand how visitors use our site; we only use them with your consent. Marketing cookies (such as the Meta Pixel or Google Ads) let us and our partners show you relevant ads; we only use them with your consent.
You can accept or reject non-necessary cookies in our cookie banner and change your choice at any time via the cookie settings link in the footer. You can also block or delete cookies in your browser settings.
Do Not Track and Global Privacy Control. Our site does not respond to browser Do Not Track signals, as there is no common standard for them. Where required by law, we honor Global Privacy Control (GPC) signals as an opt-out of targeted advertising.
Your rights
Under the GDPR you have the right to: access the personal information we hold about you; correct information that is inaccurate or incomplete; delete your information, unless we must keep it by law (for example, invoices); restrict or object to how we use your information, including for direct marketing; data portability (receive your information in a common, machine-readable format); and withdraw your consent at any time.
Australian residents. You also have rights under the Australian Privacy Act 1988, including the right to access and correct your personal information and to complain to the Office of the Australian Information Commissioner (OAIC).
How to make a request. Email help@mornair.com. We may ask you to verify your identity. We respond within one month, and requests are free of charge.
Complaints. You can complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the data protection authority in your country. We'd appreciate the chance to resolve your concern first.
Children
Our store is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the effective date at the top. For significant changes, we will notify you by email or on our website.
Contact us
AJ-Sales (Mornair) · Volmerlaan 5, 2288 GC Rijswijk, Netherlands · KvK: 88675076 · Email: help@mornair.com