Shipping policy

Processing and delivery

Processing time. Orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after payment is received and verified. You'll receive a confirmation email with tracking details once your order ships.

Where we ship. We ship to Australia. Orders ship from our international fulfillment center with international carriers, who work with local couriers for final delivery to your door. If your country is not available at checkout, we can't ship there yet.

Rates and delivery times

Australia: 6–10 business days after shipping.

Shipping is free on orders of 2 or more bags, and on subscriptions. Single-bag orders ship for A$4.95. The exact cost is always shown at checkout before you pay.

The delivery times above start after your order has shipped, so add 1–3 business days of processing. They are estimates, not guarantees. Delays can happen during holidays, sales or carrier disruptions. Orders with several items may be shipped in separate packages and arrive on different days.

Tracking, customs and addresses

Tracking. Every order ships with a tracking number. You'll find it in your shipping confirmation email and in your account. Some carriers take a few days to update tracking. If you ordered more than 5 business days ago and still have no tracking information, contact us at help@mornair.com.

Customs, duties and taxes. Orders may be charged import duties, taxes or customs fees by the destination country. These charges are not included in our prices and are paid by the recipient. We can't predict their amount; your local customs office can tell you more. We have no control over customs processing, which can add to the delivery time.

Address errors. Please check your shipping address carefully before you order. Spotted a mistake? Email us right away at help@mornair.com. We can change the address only until your order enters processing; after that, we can no longer change or recall it. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to reship it. The extra shipping costs are then paid by you.

Lost, delayed or damaged packages

Delayed. If your order hasn't arrived within the estimated delivery time, please contact us. We'll check with the carrier. If your order is significantly delayed, you may cancel it and receive a full refund.

Lost. We are responsible for your order until it is delivered. If your order hasn't arrived 30 business days after shipping, tracking shows no progress for 10 business days, or the package is confirmed lost, we will send a replacement or give you a full refund.

Marked as delivered but not received. Please check with neighbors, your building's mailroom and the area around your door, and wait one more business day. If you still can't find it, contact us and we'll open an investigation with the carrier.

Damaged. If your package arrives damaged, take photos of the package and products and email them to help@mornair.com. We'll send a replacement or refund at no extra cost to you. See our Refund Policy for details.

Contact

Questions about your shipment? Email help@mornair.com and include your order number.

AJ-Sales (Mornair) · Volmerlaan 5, 2288 GC Rijswijk, Netherlands · KvK: 88675076 · VAT ID: NL004651097B65