Refund policy

Refund Policy

60-Day Money-Back Guarantee
At Mornair, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 60-Day Money-Back Guarantee on your first order under the terms outlined below.

Eligibility for Refunds
To be eligible for a refund, all of the following conditions must be met:
- Refund requests must be submitted within 60 days of the delivery date
- The purchase must be your first order from Mornair
- The guarantee is limited to one refund per customer
- Shipping and handling fees are non-refundable
- Product returns are not required and not accepted
Refund eligibility is strictly limited to the 60-day window from the confirmed delivery date.
Using another account or email address does not make a subsequent purchase eligible as a first order.

Non-Eligible Refunds
The following are not eligible for refunds under this guarantee:
- Refund requests submitted outside of the 60-day guarantee period
- Orders placed after your first Mornair order
- Subscription renewals, autoship orders, and recurring charges
- Gift cards
- Requests made outside the stated policy terms

Subscriptions
An initial subscription order may qualify for the 60-day guarantee only if it is also your first Mornair order and meets all eligibility requirements above.
Subscription renewals and other recurring charges are not eligible for the 60-day money-back guarantee.
Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.
To cancel or manage a subscription, use the Manage Subscription page or contact help@mornair.com as soon as possible.

How to Request a Refund
Email help@mornair.com within 60 days of delivery with your name and order number. You don't need to send the product back. Keep the pouch.

Refunds
Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to process and post the refund.
Refunds cover the price you paid for the products in your first order. Shipping and handling fees are not refunded.
If 15 business days have passed since your refund was approved and you haven't received it, please contact us at help@mornair.com.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is defective or damaged, or you received the wrong item, contact us at help@mornair.com within 30 days of delivery and include your order number and a photo of the issue. We will send a replacement or issue a full refund, including shipping costs, at no cost to you.

Your Consumer Rights
Nothing in this policy limits any non-waivable rights or remedies provided by applicable consumer law, including rights involving products that are defective, damaged, unsafe, or not as described.

Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer Support
If you have questions regarding refund eligibility, please contact our Customer Support team within the 60-day window at help@mornair.com so we can assist you accordingly.

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